Overview
Ransomware has become a “when not if” scenario for many enterprises and the healthcare industry has been aggressively targeted by bad actors in the recent years. This client, a mid-sized health services provider was one of the unfortunate victims of such an attack and had been shut down by a crypto-locker that targeted their core systems.
Problems
Given the critical nature of the services this client provided to patients across their facilities, resolving this issue in an accelerated fashion but while maintaining strict confidentiality was a paramount concern and so they turned to one of their trusted partners.
Solution
As a trusted advisor, A2U immediately deployed a team of six people with the optimal mix of multi-disciplinary skillsets with the singular focus on restoring business operations as quickly and safely as possible. Working with the client, A2U was able to develop a process that leveraged an uninfected backup snapshot and in a joint effort requiring complex co-ordination they were able safely restore each device and machine while also updating with the required patches to ensure that systems were brought back online.
A2U developed, managed and executed a multi-faceted program that restored applications based on business priority and were able to turn over a fully functional environment for core and client systems within 48 hours of initial engagement. In addition to minimizing the business disruption, A2U was able to help this client avoid the payment of an exorbitant ransom.
Upon successful resumption of business, A2U has continued to advise this client on the design and implementation of new operational processes, security and other technology solutions and services to better harden their environments going forward to keep them delivering essential healthcare services to their patients.
A2U solves everyday IT issues across all verticals and company sizes, providing technology solutions, professional and managed services to optimize the value of our client’s technology investments.
Solution
As a trusted advisor, A2U immediately deployed a team of six people with the optimal mix of multi-disciplinary skillsets with the singular focus on restoring business operations as quickly and safely as possible. Working with the client, A2U was able to develop a process that leveraged an uninfected backup snapshot and in a joint effort requiring complex co-ordination they were able safely restore each device and machine while also updating with the required patches to ensure that systems were brought back online.
A2U developed, managed and executed a multi-faceted program that restored applications based on business priority and were able to turn over a fully functional environment for core and client systems within 48 hours of initial engagement. In addition to minimizing the business disruption, A2U was able to help this client avoid the payment of an exorbitant ransom.
Upon successful resumption of business, A2U has continued to advise this client on the design and implementation of new operational processes, security and other technology solutions and services to better harden their environments going forward to keep them delivering essential healthcare services to their patients.
